If you are the owner or manager of a business, the past 8 months have probably been extra stressful. One of the most abrupt changes we have all had to deal with is wearing protective masks. Some people like them, others put up with them, and the rest despise them. Many times, those who are resistant to the mask rule are not the most compliant. When someone is defying the rule, we need to confront them. If we don’t handle this confrontation well, we can create ill-will and resentment. That is not good for productivity or turnover. Here is an example of an instance where a boss needed to approach an employee about wearing their mask:
Susan is a lively, gregarious team member with a beautiful smile. She hates wearing masks, so she decided to take hers off for a while. Wouldn’t you know it? The boss walked by. He was upset, and approached her in a not-so-friendly manner. Susan was hurt and resentful.
The next day the boss noticed the difference in Susan’s mood and countenance. He called her into his office. The first thing he did was apologize for the way he had approached her the day before. Next, he showed empathy by saying, “These masks are awful!” She sure agreeded with that. The boss then went on to state the rule that he was obligated to enforce, and asked for her compliance. She gave him her full compliance, and now wears the mask when she should. The problem is solved. My message to you is to remember the old saying, “approach in a friendly way” and do your best to understand the other person’s point of view. It can increase team productivity and reduce turnover.
