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The most underused fundamental of leadership…

Posted: April 1, 2020 | Categories: Customer service, Leadership, Self-Improvement

Dale Carnegie spent over 40 years working with teams and individuals in their efforts to become stronger leaders.  As he reflected back on his career, it was his belief that giving honest and sincere appreciation was the most overlooked principle of leadership.  When we fall short in this area, relationships can suffer.  Here is an example.

I know someone who loves to do little things for others.  If she goes on a trip, she buys something for each of her co-workers.  She remembers birthdays, and takes pride in giving special cards and a little gift.  She is also involved in a group, and just two weeks ago made cupcakes for a member who was celebrating their birthday.   She was excited going in, but not coming out.  She did not receive one thank you for the cupcakes of her efforts to make them.  Had this been the only time this had happened, she could have probably shrugged it off.  She reflected on all the things she the little things she had done this year, and could not recall one person saying thank you.  She also realized that not saying thank you is a new trend.  Just think of your own experience:  For me, when I buy something at the store, about half the time the clerk says thank you.  Where I come from, forgetting to say thank you is rude.

Now that many of us have some extra time brought about by this Corona virus, how about making a goal to strengthen our relationships?  Did you enjoy the musical performance?  Take the time to say thanks.  Did someone take the time to smile at you today and brighten you day?  Let them know it.  Did someone make something for you or send you a card or nice email?  Take the time to thank them sincerely.  Your star will shine.  Let’s end with the immortal words of Dale Carnegie referring to those who take time to appreciate:

The rare individual who honestly satisfies this heart hunger will hold people in the palm of his or her hand and even the undertaker will be sorry then he dies”