Posted: May 12, 2016 | Categories: Team Building

It is not a secret, but it might as well be.  Great companies give exceptional customer service.  Apple and Disney just keep on going strong.Read More…

Posted: March 30, 2016 | Categories: Management, Team Building

If you own a small to medium-size business and are looking to retire in a few years, you could soon be facing a big problem:  When you leave, the value of your company will be greatly diminished because you have not trained your people to do what you do.  You say you already have?  Good for you.  You can read this sitting in the bleachers.  For the rest of you, it is time to get on the field of play and do some problem solving. Read More…

Posted: February 12, 2016 | Categories: Leadership, Self-Improvement, Team Building

When I help companies coach their teams to higher performance, there are four pillars that must be solidly in place:  Ownership, clarity, and accountability.  These pillars rest on a solid platform of trust.  Without this foundation, the three pillars crumble.

Just yesterday one of my clients asked me, “If we need to build more trust on our team, how do we do it?”  I hear this question more than any other.  While there are many things we can to strengthen trust, let’s start with three “bomb-proof” fundamentals that have stood since civilization has begun.Read More…

Posted: January 5, 2016 | Categories: Leadership, Team Building

If you are a boss or a leader, one of your main jobs is to build others and make them more successful.  Sometimes we need to re-direct our subordinates when they are falling short or simply being too complacent.  The question is:  How do we do this without creating resentment? Read More…

Posted: December 10, 2015 | Categories: Leadership, Self-Improvement, Team Building

When I was in my late 30’s, I was attending a 6-week leadership seminar and learned a valuable lesson:  Be careful when you tease.  The subject was teamwork, and the instructor brought up the topic of teasing.  He said, “Teasing can be one of the most subtle forms of cruelty.”  He went on to say, “Have any of you ever been in situation where someone said something to you in jest, you chuckled, and then later had second thoughts?”  “You may have thought to yourself, “I wonder what he meant by that”.Read More…