Categories
Archives
Search
Subscribe to Our Monthly Digest
Category: Self-Improvement
A “must do” for good relationship management
I received a call at 3:00am the day before Mother’s Day: It was my sister, and she informed me that Mom had passed away peacefully just a few minutes before. The news was not unexpected. She was 90, and suffering from lymphoma.
The next day I was approached by a fellow usher at our church service. Her name was Eileen, and she wanted to express her sympathy for my Mom’s passing. I said thank you, and considered that to be the end of the conversation. It wasn’t. With intense interest and her eyes sparkling, she asked me, “What was she like?”
It all starts with connection
If you were reading my last blog post (4/22) on relationship management, you may be saying to yourself, “That’s nice to get to know people well find out all about them, but I don’t have time. I am in retail, and the more transactions I have, the better it is for my job” OK. Makes sense. How can we compensate for this?Read More…
The most active ingredient of a goal
What do messy desks, smoking, and being overweight have in common? They are conditions that occur based on habits and behavior. While most would argue that a messy desk, smoking, and being overweight are not desirable, why do so many of us struggle when trying to reverse these conditions? Habits are powerful and to overcome a bad habit and replace it with a good one may be simple, it isn’t always easy. How do we make it easier?
Read More…
What is “charisma”?
Let’s talk about charisma. Most of us like people who are charismatic. But what does that mean?
Read More…
Activate your dreams
“What happens to a dream deferred…does it dry up like a raisin in the sun?”
-Langston Hughes: A Dream Deferred
Nearly ten years ago author Matthew Kelly wrote the book, “The Dream Manager”. This short, 152-page book was based on a true story relating to a janitorial service company in Ohio. The situation was this: The company was struggling and the annual turnover was a costly 400%. As the book began, the company had lost 428 employees in 90 days. As the Admiral Corporation was grasping for salvation, one of the managers came up with the “Dream Manager” program. It was based on the belief that everyone has dreams. Top management at Admiral committed to talking to each employee to find out their dreams. Some had dreams of building their own business while others dreamed just to get through a day without a call from creditors.