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Category: Management

Hiring Criteria: People Skills are Not Important
Alright…I was just kidding. People skills are important…but how important?
John D. Rockefeller, one of the most successful industrialists in the early 20th century once said,
“The ability to deal with people is as purchasable a commodity as sugar or coffee, and I will pay more for that ability than for any other under the sun”
Lee Iacocca gave us the Ford Mustang, and he also is credited with leading the Chrysler Corporation from the brink of bankruptcy in the late 70’s to strong profitability within five years. In his autobiography, he talked about what he called the “kiss of death” on an application. It was the phrase, “does not work well with others”. He wouldn’t consider anyone with that on their dossier.
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Empathetic Listening builds Loyalty
Our unemployment rate is high. People are working more hours due to layoffs, more job complexity, and higher demands. A national Human Resource Group reports that 60% of people do not like their jobs. As Matthew Kelly points out in his book, The Dream Manager, “workers who are frustrated and resentful are not fully engaged. If they are only 60% engaged, they are only 60% employed.”
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