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Category: Management
Customer service is a home game
It is worth repeating…The goal of a business is to create and keep customers. I would like to focus on the word “keep“. I find that too often there is no organized and disciplined strategy to “keep” the customers you create, and we won’t keep them unless we give exceptional service and added value. I guess we could say that customers are like our teeth…”Ignore them and they will go away. ”
Poker and Priorities
Have you ever worked hard on what you thought was an important project only to find out that it wasn’t that important? If you have, you know how demoralizing that can be. Unfortunately this situation is quite common. It is also costly in both team morale and efficiency.
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The hard side of “warm and fuzzy”
One time I was at a social setting and happened to encounter a seasoned school teacher who I greatly admired. I asked her the secret of her success, and she answered simply by saying, “Never smile until Thanksgiving”. At the time, I thought that was a clever remark. Since that event, my mind has gone back to that statement countless times as I frequently encounter one of a manager’s most haunting problem…CONTROL.
True-spirited entrepreneurs like a take-charge culture
If you are a successful entrepreneur, you probably like to hire “take-charge” people who own their actions and make good decisions. The challenge is that this type is hard to find and also challenging to keep. Why? Because they want to be an entrepreneur.
How to triumph over the biggest management headache
Owning and running a business is challenging, and the biggest challenge I encounter today is hiring the right people. If we hire the ideal person that is best suited for the position, and they deliver consistent, outstanding performance, we have taken a big step forward in growing our company and our profits. But if we hire a non-performer, we have made a costly error.