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Category: Leadership
Conflict management starts with ownership
Have you even seen a situation when someone you work with was verbally attacked by their boss for a mistake they did not make? What happens when the attacker realizes he or she made a false assumption and he or she is wrong? Usually it is one of these 4 things:Read More…
Build your leadership foundation
When I help companies coach their teams to higher performance, there are four pillars that must be solidly in place: Ownership, clarity, and accountability. These pillars rest on a solid platform of trust. Without this foundation, the three pillars crumble.
Just yesterday one of my clients asked me, “If we need to build more trust on our team, how do we do it?” I hear this question more than any other. While there are many things we can to strengthen trust, let’s start with three “bomb-proof” fundamentals that have stood since civilization has begun.Read More…
Strong leaders are good at this…
About 15 years ago, I was facilitating a leadership class of about 30 participants. Some of the folks I had signed up for the class while the remaining were enrolled by other reps. After each class, I decided to write a detailed email to each rep about their participant, and how they did in class. I would mention any recognition or breakthrough they had, and also identify some areas where I was challenging them.Read More…
The greatest trust builder: Do you do this?
Strong leaders know how to build trust. A leader is someone we want to follow. We trust and respect them. With that in mind, here is what I have found to be the most powerful trust builder:Read More…
Use neutral language and be a stronger coach
If you are a boss or a leader, one of your main jobs is to build others and make them more successful. Sometimes we need to re-direct our subordinates when they are falling short or simply being too complacent. The question is: How do we do this without creating resentment? Read More…