I work with companies to help build high-performing teams. The simple formula for leading a talented and competent team to its highest level is: OWNERSHIP, CLARITY, AND ACCOUNTABILITY built on a solid foundation of trust. I focus heavily on building team trust. Without it, a team will fail.
Here is an illustration: Last week, Jared Diamond wrote an article in the WSJ about the Chicago Cubs and the way they attract free agents. He gave the example of free agent pitcher Tyler Chatwood. Before his first meeting with the Cubs, he was anticipating a big sales pitch about how great the team is. They took a whole different approach. As Mr. Diamond put it, ”Theo Epstein and general manager Jed Hoyer took the conversation in a direction that surprised and disarmed Chad. They recommended the best physicians and hospitals in the area for his pregnant wife.” They did not talk about baseball. Instead, they showed a genuine interest in him and his family.
Chad signed a three-year, $38 million contract with the Cubs.
“This is the secret weapon that enables the Cubs to practically hand-select talent: a compelling personal touch that goes beyond a player’s value on the field. “, said Diamond.
And how about the bottom line? The Cubs frequently are not the highest bidder when they acquire a free agent. The Cubs have figured out that even though you can’t buy happiness, showing a genuine interest in people and their family can greatly increase your batting average!
